Lacewood Heart Box

Returns & Exchanges

• We accept returns or exchanges on unused, non-custom items within 30 days of delivery.
• To be eligible, your item must be in its original, unused condition, with all original packaging. Items that show any signs of wear or damage will not be eligible for a refund.
• Customers are responsible for return shipping costs. The original shipping fee is non-refundable.
• For damaged or defective items, please contact us within 5 days of delivery with photos of the damage. We will arrange a replacement or issue a full refund at our discretion.
• To initiate a return, please contact us at finewoodworkersstudio@gmail.com with your order number and the reason for the return.
• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within 5-7 business days.

Restocking Fee

• We reserve the right to charge up to a 20% restocking fee for items that are returned used, damaged, or otherwise not in new condition.

All sales are final on custom-made or personalized orders.

• Due to the unique nature of custom-built furniture and personalized items, these pieces are non-returnable and non-refundable.
• We are not responsible for any issues resulting from incorrect information provided by the customer, such as misspelled names or inaccurate measurements.
• Natural variations in wood grain, color, and knots are part of the unique character of our products and are not considered defects.
• We will provide design proofs for your review and approval before starting any custom work. We are not responsible for errors in the final product once the proof has been approved.
• Cancellation policy: Once work has begun on a custom piece, the order cannot be canceled for a refund. Any deposit made will be non-refundable.

Exceptions for custom orders

• In the rare instance that a custom item is faulty, damaged in shipping, or does not match the approved design proof, we will offer a repair, replacement, or refund at our discretion.
• Any issues must be reported to us within [e.g., 48 hours] of delivery. Photos of the damage or discrepancy will be required.

We now offer laser engraving services! Let us know what you have in mind. If you have an image or any special requests, please email us at finewoodworkersstudio@gmail.com.

Pricing varies based on the details of your project. After you place your order, we’ll send a quote or invoice for your approval before proceeding.